Shipping policy

Shipping Methods

International Shipping: We offer international shipping via DHL, FedEx, UPS, or USPS, depending on the destination and shipping availability. We also offer free shipping to 54 countries and regions worldwide.

Important Information

  • Order Processing Time: Orders are typically processed and dispatched within 1–3 business days after payment confirmation. Some out-of-stock items may require additional processing time. We will notify you by email in advance if your order is expected to be delayed.

  • Shipping Time: International shipping typically takes approximately 7 business days after dispatch. Actual delivery times may vary depending on the destination and shipping conditions.

  • Import Duties and Taxes: Customers are responsible for any applicable import duties and taxes in accordance with local regulations.

  • Additional Review: Some orders may require additional verification, which may delay dispatch.

  • Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available. You can use this information to monitor your shipment.

Special Circumstances

  • Weekend Orders: Orders placed over the weekend will generally be shipped no earlier than Monday.

  • Verification Delays: Any order may be subject to additional verification, which could result in shipping delays.

Split Shipments

Depending on product availability, shipping arrangements, or fulfillment locations, items in the same order may be shipped separately. If your order is split into multiple packages, you may receive separate shipping confirmation emails and tracking numbers.

Packages Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Check your mailbox, front door, and other possible delivery locations.

  • Check with household members, neighbors, or building management to see if they accepted the package.

  • Contact the shipping carrier for further delivery information.

You may also contact SABERSDUELING for assistance with the investigation.

A delivery confirmation does not automatically guarantee a refund or replacement. Each case will be reviewed based on the available tracking information, carrier investigation, and relevant circumstances. If the package is confirmed lost, we will review the case and determine an appropriate resolution.

Damaged, Missing, or Incorrect Items

Please inspect your order as soon as it arrives.

If your package is damaged, an item is missing, or you receive an incorrect product, please contact us at sabersdueling@gmail.com as soon as possible.

Please provide the following information:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos of the item, packaging, shipping label, and any visible damage, where applicable.

Please retain the original packaging and affected items until the issue has been reviewed.

Depending on the circumstances, we may offer replacement parts, a replacement product, or another appropriate solution.